Pre-sales questions

Q. Will you place ads on my site?
A. We will NOT place ads on your site.

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.

Q. What forms of payment do you accept?

Our Banking Details

Account : Muhammad Shakhawat Hossain Account Number : 11234900065490

Wire Transfer thru Western Union We also wire transfer thru Western Union. Please contact our billing department at billing@mwebservice.com to find out more on how to make payment by thru Western Union.

Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat 9.0


Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can be found here Login with the username demo, and the password demo.

Q. Can I pay monthly?
A. Yes, you may pay monthly

Q. Can I host friends?
A. Yes, you may host your friends.

Q. How long does it take to setup my account?
A. Your account will be setup automatically within 15 minutes of ordering.

Q. Are there any hidden costs, or setup fees?
A. No

Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell access.You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.

Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.

DNS

Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.

Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome email you can email us requesting your dns.
 

Control panel

Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html

Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel

Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains.

FTP

Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from here

Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

Q. Why doesn't my ftp password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel password.
 

Paths

 Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/

Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail

E-mail

Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email account's.

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com

Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/

Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cpanel and create a subdomain to go to the address you just copied.

CGI/ASP/PHP/MySql/JSP

Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755

Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

Software Versions

Q. What version of php are you using?
A. We are using version 4.3.3 and 4.3.4

Q. What version of perl are you using?
A. We are using version 5.6.1.

Q. What version of MySQL are you using?
A. We are using version 4.0.15

Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent stable Cpanel version.

Billing 

Q. How do I get the 30 day money back?
A. Simply email us your username, password, and why you wish to cancel within thirty days, and we process your refund in less then 24 hours.

Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically be deducted.

Q. How do I stop billing?
A. If you wish to close your account simply email us your username, password, and why you wish to cancel. You must also include "I give you permission to delete my website and all of it's content."

SSL

Q. What is the difference between shared ssl and private ssl?
A. A shared ssl displays as https//ip/~yourusername/ A private ssl would display as https://www.yourdomain.com in the address bar.Q. How do I purchase a private ssl from you and what type is it?A. Please email to do so.Q. Whats the path to the free shared ssl?A. We need to activate the shared ssl on each site manually that will require it. Q. I'm going to purchase my own ssl what do I need to know?A. Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a $30.00 installation fee.Q. How do I transfer a ssl?

A. Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from.

Subdomains

Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!

A. To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.hostgator.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.

Q. What is a subdomain?

A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name.forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.

Addon Domains

Q. What is an addon domain?

A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp. Q. READ THIS BEFORE SETTING UP AN ADDON DOMAIN!You cannot create an addon domain if your dns hasn't proprograted to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain.A. There are three fields cpanel asks for when creating an addon domain.1. "New Domain Name:"   You will put in the newdomain.com do not put www in the name!2. "Username/directory/subdomain Name:" This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!!

3. "Password:" fill in any password you want here. 

Q. Help I added an addon domain why did it say subdomain added?!!?

A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain.

DOMAIN NAME BASICS

What is a domain name?
Last Updated: August 7, 2007 1:02 PM

A domain name is a Web address, such as yahoo.com, that is linked to an IP address (which represents a physical point on the Internet). When someone types a domain name into a Web browser, the requested Web page displays.

A domain name consists of a top-level and a second-level domain. A top-level domain (TLD) is the part of the domain name located to the right of the dot (yahoo.com). The most common top-level domains are .com, .net, and .org. Some other popular top-level domains are .biz, .info, .name, and .ws. These common top-level domains have certain guidelines but are, for the most part, available to any registrant, anywhere in the world.

There are also restricted top-level domains (rTLDs), like .aero, .biz, .edu, .mil, .museum, .name, and .pro, these require the registrant to represent a certain type of entity or to belong to a certain community. For example, the .name TLD is reserved for individuals, while .edu is reserved for educational entities.

Country-code TLDs (ccTLDs) are for Web sites and registrants of a particular geographic location, such as .bz (Belize), .ca (Canada), .dk (Denmark), .ec (Ecuador), .ie (Republic of Ireland), .uk (United Kingdom), .us (United States), and .zw (Zimbabwe).

The part of the domain name located to the left of the dot (yahoo.com) — "yourpersonaldomain," in this case — is called the second-level domain (SLD) name. The second-level domain name is the "readable" part of the address and refers to the organization or entity behind the Internet address. Second-level domain names must be unique on the Internet and registered with an Internet Corporation for Assigned Names and Numbers (ICANN)-accredited registrar.

What is a second-level domain (SLD)?
Last Updated: July 2, 2007 1:40 PM

Located immediately to the left of the dot (" . "), the second-level domain is the readable part of the domain name. The registrant defines the second-level domain. It typically refers to the organization or entity associated with the IP address. For example, in www.cnn.com "cnn" is a second-level domain.

Second-level domains can be divided into further domain levels (for example, www.sportsillustrated.cnn.com). These sub domains sometimes represent different computer servers within departments. More than one second-level domain name can be used for the same IP address.

How can you charge so much less for domain registration than other registrars?
Last Updated: July 2, 2007 12:34 PM

We do not purchase domains through Network Solutions, Register.com or any other company. We are a fully accredited registrar of domain names. ICANN, the governing body of domain names, has approved us as a registrar. Our registration services compete directly with those of Network Solutions/Verisign and Register.com.

Our prices for these services are simply better. There are no hidden fees and no gimmicks. We do not make you use our hosting services with your domain name. We are able to offer these prices by accepting lower profit margins than others might be inclined to, and by striving to keep our operations efficient.

Can I register a domain without having a hosting provider yet?
Last Updated: July 2, 2007 1:42 PM

Yes, you can register as many domain names as you'd like and choose to have them parked until you find a hosting provider. To do so, register a domain name and select "Parking." If this option is chosen, a temporary Parked Page displays whenever somebody types your domain name in their browser. This temporary page will inform anyone passing by that this is the future location of your site.

A parked page will be active in 4-8 hours for .COM and .NET domains, and about 24-48 hours for all other domain extensions.

Why should I register more than one domain name?
Last Updated: July 6, 2007 4:14 PM

If you're thinking about registering more than one domain name, you've got the right idea. Registering and using multiple domains names is great for building your business and can help you create a dynamic online identity.

When you register multiple domain names, you can:

* Keep your competition from registering a domain name that draws customers to them instead of you.

* Promote the different products and services you offer.

* Drive more traffic to your Web site.

* Enjoy more opportunities to market to — and be listed in — search engines.

* Create distinct advertising strategies that reach different target markets.

* Provide customers more ways to find you when searching the Internet.

* Capture common misspellings of your domain name, instead of sending visitors to an error page.

* Protect your brand and online identity from those who may have unsavory purposes.

How do domain names work?
Last Updated: July 2, 2007 10:33 AM

A domain name works like an address forwarding service.

All of your Web site content sits on a computer with a unique address. This is called an IP address. An IP address is made up of a series of numbers, such as 123.23.234.45. Your domain name directs visitors to your site using this IP address.

We use domain names instead of IP addresses because most people find it easier to remember a name rather than a series of numbers.